Here at Bend + Mend, we are so grateful for our patient community and would like to thank you for your consideration and positive words throughout this challenging time.
Physiotherapy is considered an essential service and we will be there to help you with pain and injury throughout this extraordinary time. We want to play our role in the health system to help the community stay well as a whole, to prevent visits to hospital, to save unnecessary visits to GP clinics and to support you in work and in life. We take our responsibility with this very seriously and continue to operate via the stringent measures we have put in place.
We are open and will continue to provide care for you whilst it is safe to do. We are working hard every day to provide a safe environment. Here’s how.
Our new level of sanitising
The team at Bend + Mend have already adjusted to a new world of cleaning and sanitising.
The sound of staff singing to themselves during extended handwashing is the new norm! Hand sanitiser is available around all clinics. All our treatment beds, Pilates machines and equipment are being wiped down after every consultation. Happily, treatment beds are proving just as comfortable without cloth covers. Thanks goes to our Pilates attendees for bringing their own towels for this period.
We have been sanitising surfaces repeatedly throughout the day, with an extra sweep of every inch at the end of each day: doors, desks, chairs, handles, hooks, cups, phones, pads, keyboards, mice, pens!
Staff and patient screening
Bend + Mend has had NO cases of COVID-19 at any of our clinics.
Our team has been busy in personally phoning every patient for screening questions before they attend their appointment. This screening covers travel history, any symptoms and potential contact with a known positive case. Patients are required not to attend the practice if there is any concern.
As you’d expect, all staff are also being extra careful and staying home if feeling in any way unwell and are only returning to work with certification from their doctor.
Clinics separated
For the past couple of weeks, we have organised ourselves to isolate each of our four clinics as a precaution. All staff stay at one location only. While we miss seeing each other face-to-face, we have been happily ‘Zooming’ for education sessions and meetings.
We’ll get through this together
We very much hope to see you in the clinic or via our new Online Physio and Pilates Service.
As always, the safety of our patients and staff is our priority. Rest assured we are monitoring the situation constantly and are prepared to modify our practice in line with recommendations from the relevant authorities as they become available, and we will keep you informed.
We’ll be here as always for any questions or concerns. Thank you for your cooperation and we look forward to continuing to help you stay healthy.
