FAQs

We will always offer you the first available appointment, often on the same day.  Most people are seen within 24 hours.

We are open at 7:30am every morning and have appointments available until 6:30pm from Monday to Thursday, and until 6.00pm on Friday. Our Group sessions start from 6.45am most weekdays.

No, you can book in and come directly to see a Physiotherapist without a Doctor’s referral.

For Physiotherapy appointments, we have gowns and shorts available for you to change into, but feel free to bring your own exercise clothes if you prefer.

For Pilates sessions, please bring exercise clothes and a pair of socks to wear. We have change rooms available for you to use.

Please bring along any doctor’s referral letters, scan or x-ray results you have, and your private health insurance card so you can claim for your treatment on the spot.

Your initial Physiotherapy appointment will be 30-45 minutes and follow-ups are 30 minutes. All Pilates sessions are 45 minutes.

Your Physiotherapist will complete a thorough assessment of your complaint and then provide you with a preliminary diagnosis and appropriate treatment based on their findings. This will generally consist of some hands-on treatment, advice and often you will receive some exercises to do at home. Your Physiotherapist will also discuss with you their plan for management which will include likely recovery time, number of sessions required and future exercise advice.

We accept cash, EFTPOS, VISA, MasterCard and AMEX. We also have HICAPS, so if you bring your private health fund card we can process your rebate on the spot and you will only need to pay the remainder of the fee.

Initial Physiotherapy Consultations are charged at $145 for a 30-45 min appointment. Follow-up Physiotherapy Consultations are $130 for 30 mins. Please bring along your health fund card to claim for your treatment at reception.

Initial Pilates Assessments cost $145 for 45 mins and Private One-on-One Pilates sessions cost $140 for 45 mins. Please bring along your health fund card to claim for your session at reception.

Pilates Group Classes are $58.50 per class for 45 mins with a maximum of four people in each class.

Different health funds cover different amounts for each session. It is best to check with your own health fund to find out how much you are entitled to for each Physiotherapy session.

We sometimes get asked why we aren’t part of any health fund preferred provider schemes. These schemes do not allow us to sustainably offer the expert services, longer appointment times, highly experienced staff and the physical environment that we strive to consistently provide our patients. Read more on preferred provider schemes here.

We accept and treat WorkCover patients and bill the insurance company directly, so there is no charge for you, the patient. Please bring your doctor’s referral and WorkCover claim number to your first Physiotherapy appointment. If you are suffering from a work-related issue, you should speak to someone at your workplace and lodge a WorkCover claim.

You may be entitled to receive some Physiotherapy treatment sessions under the Medicare Team Care Arrangement (previously called EPC), which covers people for 5 treatments each calendar year. You will need to speak to your doctor and receive an appropriate doctor’s referral to claim for Physiotherapy under this scheme. We are able to claim this rebate you for directly at each clinic so you don’t need to claim later. Medicare asks that we process this for you onto a debit card so please bring this with your Medicare card. There is an out-of-pocket gap fee to pay which will be the difference between the cost of your treatment and the current Medicare rebate. Rebates are available for both in-clinic and Telehealth appointments.

We accept referrals for Compulsory Third Party Insurance claims. You can book in for this treatment as soon as you need to. Once you have seen your GP and received a claim number we are able to send any invoices directly to the insurer. If you need to start treatment before you have a claim number we will ask you to cover the cost of the treatment and claim from the insurer later.